Billing Manager

Why Work For Us?

Columbia Wellness is proud to be a company of real people committed to quality. We are focused on building a better future in mental health and behavioral healthcare. We have established a strong referral base in the community and we are invested in our clinical growth. We offer generous training opportunities, free supervision, and a large spectrum of programs in which you can work. Columbia Wellness is located in-between two major cities, Seattle and Portland. By working with us you get the best of both small town and big city life. You're close to the beach, the mountains, the quiet and the city life. If you're looking for a place to call home and build a career, join our team at Columbia Wellness.

If you want to make a difference that matters then we want to hear from you. Together we can do more.

Some of What You'll Do: 

The Billing Manager is responsible for managing and supervising all of the billing and collection operations for service billing to ensure accurate and timely submission of claims, prompt collections and aggressive denial management.  Effective and timely communication of department/program issues or success to the Chief Operations Officer.  Other duties as defined by the Chief Operations Officer.

Management and Leadership

  • Plans, organizes, directs and controls the fee for service billing to maximize collection of revenue and minimize bad debt, including monthly review of program aging, bad debt estimates, denial reports, etc.
  • Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned to employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices that are consistent with Continuous Quality Improvement.
  • Promotes and maintains harmonious and effective relationships and communications within the department and with other departments.
  • Provides leadership support and technical oversight of billing and collection functions performed by the all the programs.
  • Responsible for ensuring Financial Review meetings are held, are productive and action items are addressed.


  • The Billing Manager stays abreast of Federal and State billing requirements and change billing practices/systems to meet these changes.
  • Collaborates with other administrative staff in strategic planning activities with the goal of ensuring ongoing effectiveness of the program.
  • Interfaces on a daily basis with many other departments including contracts and reimbursement, general accounting, medical records, new business development and operations as well as program operations and financial staff.
  • Ensure payer authorization requirements are met.
  • Plans staff program assignments to maximize billing/collection efficiencies using individual program billing requirements.

Organizing and Implementation

  • Establishes Department fee for service billing policies and procedures and best practices
  • Ensure revenue, payer contractual allowances and accounts receivable information is appropriately reported at month end.
  • Works with the CFO to implement and maintain all program policies and billing procedures to assure appropriate submission and payment of claims.


  • Manages the Accounts Receivable staff within allocated budgetary parameters.
  • Responsible for ensuring monthly revenue meetings with program staff are held to ensure accurate revenue and billable services.
  • Monitors month end reconciliation performed by staff for accuracy and addresses variances accordingly.
  • Reviews month end reconciliation reports for accuracy.
  • Assists CFO with establishing appropriate bad debt reserves requirements.

Customer and Community Relations

  • Actively participates in meeting customer needs and adapting to changing customer needs at all times.
  • Participates and encourages participation from staff in activities, including professional and trade organizations that promote mental health services and/or their current job responsibilities.

Quality Improvement

  • Establishes and defines production standards to ensure that optimal performance measurements are keeping pace with technology.
  • Assesses the quality of work rendered by the Fee for Service staff to ensure sound procedures are followed.
  • Establishes and maintains a comprehensive Quality Assurance/Quality Improvement program within all the programs which includes frequent collaboration with other departments, employee education and a focus on monitoring departmental standards and actively removing barriers that hinder of high quality work performance.

Professional Development

  • Assumes responsibility for her/his professional growth and the ongoing professional development of the billing staff.
  • Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Minimum Qualifications:

  • High School Degree or Equivalent is required.
  • Five (5) years of billing and collection experience in a healthcare billing environment. 
  • Excellent supervisory skills including proven ability in coaching, performance improvement and disciplinary action. 
  • Knowledge of basic accounting principles, collection procedures, and experience with computers and business machines. 
  • An understanding and ability to minimize the cash gap.
  • Certified coding or a commitment to achieve a coding certification is required.  Additional qualifying experience may be substituted year for year for education.

Salary: Depends of experience and qualifications. 

We are proud to be able to not only offer competitive compensations but also a benefit package that our employees love.

We offer all permanent full time employees:

  • Medical, Dental and Vision paid in full for the employee and their family
  • Long term disability and life insurance paid for by the employer
  • 5% of gross pay put into a retirement plan by the employer. Immediately vested, no match requirement.
  • 9 paid holidays and 1 paid floater per year.
  • 8 hours of sick leave per month
  • 3 weeks of paid vacation in the 1st year of employment, 4 weeks after the first year and 5 weeks after 4 years.
  • 3 pay increases within the first year of employment

*NO Phone Calls Please!

Columbia Wellness is an Equal Opportunity Employer

Visit our website: to learn more about our organization.

Columbia Wellness is a private nonprofit organization that has been serving the community for over 60 years!