The Crisis Line Operator is responsible
for answering and prioritizing phone calls coming in on the mental health crisis
line, dispatching information to crisis teams and coordinating responses as
Summary of the Essential Duties and
- Operates crisis
telephone station and responds to all calls immediately. Forwards calls to appropriate
Crisis Response Services.
- Answer all phone
calls promptly: all phone calls must be answered within of 5 rings in compliance
with state laws.
- Handles all client
information and crisis activities in a confidential manner in keeping with
- Provides calm and
timely responses to all individuals who are calling the Crisis Line.
- Takes messages and
relays accurate information to appropriate person.
- Provides accurate
information to Crisis teams in a timely manner.
- Refers specialized
questions to the appropriate therapist or supervisor.
miscellaneous data entry (transfers, client update, etc.)
- Lock-up at the end of
each day and secure office.
- Effective use of
technology and software including but not limited to: computers, phones, email,
- Ability to work
calmly and effectively with difficult cases and vulnerable populations in
- Be helpful,
respectful, approachable and team-oriented.
- Effective time
management including but not limited to: planning ahead where possible and be punctual
in person and work performed.
- Build strong working
relationships and a positive work environment.
- Be receptive to
feedback, willing to learn, and embrace continuous improvement.
- Complete all
documentation, reporting, and other paperwork per agency standards.
- Attend all
appropriate staff, organizational, and external meetings (as assigned).
- Work efficiently both
independently and as part of a team.
- Other duties as
- HS Diploma or
- Experience in a
with multiline phone systems, direct client services preferred.
This position is a part of a union (OPEIU Local 11)
We are proud to be able to not only offer competitive compensations but also a benefit package that our employees love.
We offer all permanent full time employees:
- Medical, Dental and Vision paid in full for the employee and their family
- Long term disability and life insurance paid for by the employer
- 5% of gross pay put into a retirement plan by the employer. Immediately vested, no match requirement.
- 9 paid holidays and 1 paid floater per year.
- 6.5 sick days per year
- 3 weeks of paid vacation in the 1st year of employment, 4 weeks after the first year and 5 weeks after 4 years.
- 2 pay increases within the first year of employment
*NO Phone Calls Please!
Columbia Wellness is an Equal Opportunity Employer
Visit our website: www.columbiawell.org to learn more about our organization.
Columbia Wellness is a private nonprofit organization that has been serving the community for over 60 years!
Job Type: Full-time